Vaayu Scrubs Return and Exchange Policy

At Vaayu Scrubs, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our hassle-free return and exchange policy is here to help.

Eligibility for Returns and Exchanges

  • Time Frame: Returns and exchanges are accepted within 30 days of the delivery date.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Items that do not meet these criteria may be denied a return or exchange.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

How to Initiate a Return or Exchange

  • Contact Us: Begin your return or exchange process by contacting our customer care team at hello@vaayuscrubs.com. Please provide your order number and reason for the return or exchange.
  • Receive Return Authorization: Our team will provide you with a return authorization and detailed instructions on how to send your item(s) back to us.
  • Ship Your Item: Use the prepaid return label provided by Vaayu Scrubs to ship your item(s) back. Please ensure the package is securely sealed and includes all original packaging.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Exchanges

  • Product Availability: If you wish to exchange an item for a different size or color, we will do our best to accommodate your request based on availability.
  • Processing Time: Once we receive your returned item, the exchange will be processed and the new item will be shipped to you at no additional cost.
  • Alternative Options: If the desired item is unavailable, you may choose to receive a refund or select an alternative product.

Non-Returnable Items

  • Final Sale: Items marked as "Final Sale" cannot be returned or exchanged.
  • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer care team within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or concerns regarding your return or exchange, please reach out to our customer care team at hello@vaayuscrubs.com. We are here to assist you 24/7/365.