Vaayu Scrubs Return & Exchange Policy

At Vaayu Scrubs, we strive for your satisfaction. If you're not completely happy with your order, we offer a simple return and exchange process.

Eligibility

You can return or exchange items within 45 days of delivery. They must be unworn, unwashed, with tags intact, and accompanied by a receipt or proof of purchase.

How to Start

Contact us at hello@vaayuscrubs.com with your order number and reason for the return or exchange. We’ll send you a return authorization and prepaid label. Make sure the package is securely sealed with all original packaging.

Refunds

After receiving and inspecting the item, we’ll notify you of approval or rejection. Approved refunds are processed within 5-7 business days. Shipping costs are non-refundable, and return shipping is deducted unless it's our error.

Exchanges

Our exchange policy is designed to help you easily adjust sizes or colors within the same product style. If you purchase an item, such as black Cargo Pants in size M, you are welcome to exchange it for a different size (e.g., size L) or a different color (e.g., navy blue) within the Cargo Pants style. This flexibility ensures you get the perfect fit and color that suits your preference.

However, please note that exchanges between different styles are not allowed. For instance, if you purchased Cargo Pants, you cannot exchange them for a different type of product, such as Joggers, even if they are similar. The same rule applies to our tops: if you bought an Aura Pocket Top, you can exchange it for another size or color of the same Aura Pocket Top, but not for another style, like the Halo Pocket Top.

If you want to switch to a completely different style, such as changing from Cargo Pants to Joggers or from an Aura Pocket Top to a Halo Pocket Top, you will need to return the item for either a full refund or store credit. You can then place a new order for the product you prefer. This process allows you the flexibility to choose a different product while ensuring that our exchange policy remains consistent and easy to manage.

Non-Returnable Items

Items marked "Final Sale" and gift cards are non-returnable and non-refundable.

Damaged or Defective Items

Report damaged or defective items within 7 days of delivery for a replacement or refund at no cost.

Contact Us

For assistance, email us at hello@vaayuscrubs.com. We’re here 24/7.